If for any reason you would like to return the purchased items, you can do it according to the following rules:
- You can cancel the purchase agreement within 14 days from receiving the package.
- Before returning the package, you have to fill in the form provided below, or inform us in other written forms of withdrawal from the agreement.
- Mailing back the items must take place within 14 days from the moment the form is filled in.
- The returned product must not have any traces of usage or assembly and should be sent in its original packaging along with all other items (assembly accessories, manual etc.)
- Proof of purchase has to be enclosed in the package.
- The amount paid will be returned to bank account listed in the form within 5 working days from the moment the package is received. Packages sent cash on delivery will be returned.
- Please remember to properly secure the returned items, as the Client takes responsibility for any damage caused by incorrect protection of the package.
- The right to return the item does not apply if an item was produced to Client’s individual order, for example according to particular measurement, method of assembly or additional personalisation.
- The return ought to be sent to the following address:
05–510 Chylice, POLAND
in case an item you purchased is in any way incompatible with the description published on the website, please follow the complaint procedure. To file a complaint, you have to fill in the form below.